Student Complaint Procedures & Appeals

Procedure for Undergraduate and Graduate Student Complaints (Online and On-Campus)

Should a student have a complaint, the student should follow these steps:

  1. Students may submit a formal complaint regarding issues from the current or previous term of enrollment (should be within 20 business days of the incident).
  2. Official student grievances must be expressed via the GCD Student Complaint Form (click the hyperlink).
  3. The Dean of Students or the appropriate designee will review the complaint and accompanying documentation and refer the complaint to the appropriate GCD office (Financial Aid, Student Accounts, Academics, etc.).
  4. The leadership of the appropriate GCD office will render a decision regarding the complaint and will notify the student of the decision via official GCD email.
  5. If the student is not satisfied with the outcome of their initial complaint, they may appeal within 5 business days of the rendered decision while providing additional support/documentation for review.
  6. A second review will be completed by a higher authority whose decision will be considered final.

Contact the Dean of Students:

  • by email: deanofstudents@gcd.edu
  • by phone: 910-221-2224
  • by mail:
    Grace College of Divinity
    439 Westwood Shopping Center
    PMB 106
    Fayetteville, NC 28314

Appeals

If a student submitting a grievance is not satisfied with the determination of this process, the matter will be brought to the GCD President for further review and appropriate action. The President’s decision is final.

Complaint Process for GCD’s Accrediting Body and Government Agencies

If the person filing a grievance with Grace College of Divinity does not feel the issue is being adequately addressed by GCD, he/she may submit their complaint to the organizations provided below.  Out-of-state students who wish to file a complaint with their home state should refer to the State Authorization Liaisons Per State responsible for handling complaints.

Grievance process for The Association for Biblical Higher Education

GCD is accredited through the Association for Biblical Higher Education (ABHE). ABHE’s Policy on Complaints Against an Institution or Accredited Program can be found on pages 101-105 of the Commission on Accreditation Manual (PDF). Grievances must be submitted using the ABHE Complaint Form available at http://forms.abhecoa.org/.

Questions about complaints to the ABHE can be addressed in the following ways:

  • by email: coa@abhe.org
  • by mail:
    Director, COA
    5850 T.G. Lee Boulevard, Suite 130
    Orlando, FL 32822

ABHE’s website: https://www.abhe.org/
ABHE’s phone number: 407-207-0808

Grievance process for the United States Department of Education

Questions about complaints to the USDE can be addressed to the U.S. Department of Education Family Policy Compliance Office in the following ways:

  • by phone: 1-800-872-5327
  • by mail:
    U.S. Department of Education
    Family Policy Compliance Office
    400 Maryland Avenue, SW
    Washington, DC 20202- 4605

USDE Family Policy Compliance Office website:
https://www2.ed.gov/policy/gen/guid/fpco/index.html

NC Post-Secondary Education Complaint Process

If students are unable to resolve a complaint through the institution’s complaint procedures, they may also review the Student Complaint Policy (PDF) for North Carolina Post-Secondary Education institutions, complete the Student Complaint Form (PDF), and submit the complaint:

  • by email: studentcomplaint@northcarolina.edu
  • by mail:
    North Carolina Post-Secondary Education Complaints
    c/o Student Complaints
    University of North Carolina System Office
    910 Raleigh Road
    Chapel Hill, NC 27515-2688

Phone: 919-962-4550
Website: https://www.northcarolina.edu/stateauthorization

SARA-NC Complaint Process and Information

Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority.

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

Link to SARA-NC Complaint Process

Link to SARA-NC Complaint Form