Student Complaint Procedures & Appeals

Complaint Process

Should a student have a complaint of an academic nature, the student should first appeal to the faculty member. If the student has already done this without satisfaction, they may submit the grievance in writing to the Academic Dean. The Academic Dean will take appropriate action to resolve the grievance according to Grace College of Divinity’s policies. If the grievance is against the Academic Dean, students may appeal to the President.

Link to Student Complaint Form

Contact the Academic Dean:

  • by email: academicdean@gcd.edu
  • by phone: 910-221-2224
  • by mail:
    Grace College of Divinity
    439 Westwood Shopping Center
    PMB 106
    Fayetteville, NC 28314

Contact the President:

  • by email: president@gcd.edu
  • by phone: 910-221-2224
  • by mail:
    Grace College of Divinity
    439 Westwood Shopping Center
    PMB 106
    Fayetteville, NC 28314

Appeals

If a student submitting a grievance is not satisfied with the determination of the Academic Dean, the matter will be brought to the GCD President for further review and appropriate action. The President’s decision is final.

Complaint Process for ABHE and USDE

If the person filing a grievance with Grace College of Divinity does not feel the issue is being adequately addressed by GCD, he/she may advise The Association for Biblical Higher Education (GCD’s accrediting body) or the United States Department of Education.

Contact The Association for Biblical Higher Education:

  • by email: info@abhe.org
  • by phone: (407) 207-0808
  • by mail:
    The Association for Biblical Higher Education
    5850 T.G. Lee Boulevard, Suite 130
    Orlando, FL 32822

Contact the U.S. Department of Education Family Policy Compliance Office:

  • by phone: 1-800-872-5327
  • by mail:
    U.S. Department of Education
    Family Policy Compliance Office
    400 Maryland Avenue, SW
    Washington, DC 20202- 4605

NC Post-Secondary Education Complaint Process

If students are unable to resolve a complaint through the institution’s complaint procedures, they may also review the Student Complaint Policy (PDF) for North Carolina Post-Secondary Education institutions, complete the Student Complaint Form (PDF), and submit the complaint:

  • by email: studentcomplaint@northcarolina.edu
  • by mail:
    North Carolina Post-Secondary Education Complaints
    c/o Student Complaints
    University of North Carolina System Office
    910 Raleigh Road
    Chapel Hill, NC 27515-2688

Phone: (919) 962-4550
Website: https://www.northcarolina.edu/stateauthorization

SARA-NC Complaint Process and Information

Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority.

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

Link to SARA-NC Complaint Process

Link to SARA-NC Complaint Form